Swing is a marketplace that matches schools with substitute teachers
Swing’s mission is to enable schools to make learning free of interruptions.
I joined Swing in 2018 as the first in-house designer and design team leader. I continued in this role until 2022.
I brought User Research to Swing Education.
Created process & best practices for user research.
Integrated into development.
Facilitated cultural shifts around how to do it, when to do it, why to do it.
Incorporated quantitative data.
I partnered with the Product Team to set the roadmap and define the product vision.
Helped the product team distill complex ideas into chunkable pieces.
Built team-wide understanding of the complex interplay between the "two" sides of our marketplace.
Hiring & Mentorship
I created & executed hiring plan and process to build out our small, but scrappy team!
Designers who went through the interview process derived value from it, even if not hired.
Homegrown talent: coached a designer from entry level to senior level.
Helped to train new PM's who transferred from other teams.
I worked with PDE and customer facing teams to build a relationship and create better products.
Swing's Struggles with COVID
An abridged case study.
Research: Goals and Methods
Recruited administrators based on the notes they left on their sub requests.
Recruited active subs via screener.
Conducted light usability tests by showing mocks and asking subs and administrators to perform a set of tasks.
Research learnings: All schools had reopening plans that accommodated for COVID, even those in red states. The reopening plans were extremely inconsistent. Admins were not concerned with the number of exposures, but more concerned with the likelihood of exposure.
V2 & V3 Releases
Sub Side Research Learnings:
Subs wanted training and support to do Distance Learning.
Shortly thereafter, we release V3, which allowed schools to add specifics about their COVID protocols directly in the product, including details about implementation.
We chose to include these on the Request Form, even though they pertained to universally to the whole school or district. Meet your users where they are!
After V2 and V3 were released in close succession:
Get in touch to learn more about this & other SWING projects 😊